Wedding Help & FAQs

Ask a Wedding Stylist

Our wedding stylists will assist you in finding the dress of your fairytale. We will help you style your entire bridal party and pull looks for the honeymoon and rehearsal party, even last minute.

We will get exactly what you need done before your big day! If you have your heart set on something that we have that is out of stock we can pull strings for you.

Sizing professionals! We will size you, just to make sure we find the fit that is going to be most flattering on you. Most of our designers run true to size. Our wedding collections are available in sizes 0-28 and can be altered by the designer or a tailor of our recommendation or yours if you prefer. Bodices and hemline vary to accommodate a range of heights. We recommend you use our online size chart. If you have questions about the fit of a particular dress or a recommendation for your figure our wedding stylists will be happy to help. 

Haven't got a Cake and it's last minute...we know people.

How long will you have to wait for your dress?

Our regular shipping schedule applies to couture dresses and wedding collections too. Standard shipping takes 5-10 business days. We suggest ordering your dress 8-12 weeks in advance to allow time for alterations. We can get your dress to you the next day as long as we have it in stock. 

Call us by noon EST or place your order online by 11am EST  Monday through Thursday to guarantee overnight shipping. 

What's your return policy?

Our regular return policy applies to wedding collections and couture gowns. See Return Policy.

How will my dress arrive? 

We ship out limited edition and delicate items in keepsake boxes with our logo lined with acid free paper, also with long white garment bags and satin hangers so you can carry them safely with you. The rest of our dresses including bridesmaid gowns arrive carefully hung and ready to wear. Any other special shipping details will be noted in our item descriptions. 

My fairytale dress is out of stock?

If you need your dress right away our wedding stylists will try to find it for you. Your name will go on our waiting list that gets updated throughout the day.

How can my bridesmaids order their dresses?

Call our wedding stylists and give your party details. They'll keep track of the orders for you, regardless of paying together or separately snd consistently follow up with your bridesmaids to make sure everyone has what they need.