Your package will then be shipped to you via a courier service provider. We only process shipments during our weekday business operations hours which are (Mondays to Friday 9:00AM to 6PM EST).
We will then send you an email notifying you that your order has been shipped to the location that you have indicated at checkout. The same email will contain important shipment details such as the estimated time of arrival and package tracking number (if available).
Depending on the courier service provider, you may trace the location and status of your package from time to time by using the package tracking number. Delivery of items through international shipping usually takes one to two weeks to arrive.
If you live in Ontario: Spend $350 before tax and order before 10 am EST we can provide complimentary same day shipping at no extra cost. This applies to in stock items only! All you have to do is request this service by adding it to your notes at checkout.
All remaining 9 provinces in Canada and territories: Spend $500 before tax and order before 10 am EST will receive complimentary 2 business day Express Shipping for in stock items only.
International customers: spend $800 before tax and order by 8am EST we can provide complimentary 3-5 business day Express Shipping on in stock items only. All you have to do is request this service by adding it to your notes at checkout.
Should you experience prolonged delays in the arrival of your package, would like to return or exchange an item, or experience other problems, please contact our customer service team by sending us an email via our contact form.
Demand can be very high on certain items and can frequently sell out completely during the pre-order process before the stock even physically arrives. Pre-orders for the classic styles and at times back in stock items can take 5-7 weeks based on demand and account for production time from the brand.
Basic products have a turn around time of a maximum of two weeks. Bags, jewels and accessories have a processing time of 7-14 days. Please note that delays may occur and are not guaranteed during the holidays. For special occasion dresses and bridal dresses, we recommend ordering 2-4 months in advance to avoid any delays. Axariya's Closet is not held liable for any delays when placing an order on a pre-order item.
To purchase an item for pre-order, you may add your desired item to your shopping cart and check out as normal. We do not accept cancellations of pre-order items, as they're ordered specifically for you. All items are final sale.
In an event where the special occasion items are no longer required, a store credit will be issued. No refunds will be accepted, so please take special care when you're placing you order.
Please note, if you order a pre-order item with other non pre-order items, this will delay the arrival of your order. Please place your pre-order item order separately in an attempt to avoid any unnecessary delays.