Shipping Policy

Shipping Policy

DESTINATION Orders $50 - $200 Orders $201 - $500 Orders Over $501
CANADA $10 $15 FREE
NORTH AMERICA $15 $20 $20
REST OF THE WORLD $20 $20 $20

 

Here at Axariya’s Closet, it is our mission to give everyone access to the latest and trendiest apparel from some of the most prestigious international brands. This is why we offer international shipping for all of our products. So regardless of wherever you are in the world, we make sure that your order arrives in a timely manner, right at your doorstep!

Order Confirmation 

After finalizing and placing your order with us, we will be sending an order confirmation to the email address you indicated during checkout. Please note that this is not yet a shipping notification, as this will be sent out in another email.

Shipping and Delivery

Before turning your package over to the courier service provider, some time is needed in order to process your order and to make the necessary preparations for your package. Please allow a 3 to 7 day turn around time for us to do so. Please note that we do not ship orders to P.O. Boxes.

Your package will then be shipped to you via a courier service provider. We only process shipments during our weekday business operations hours which are (Mondays to Saturday 9:00AM to 6PM EST).

We will then be sending you an email notifying you that your order has been shipped to the location that you have indicated at checkout. The same email will contain important shipment details such as the estimated time of arrival and package tracking number (if available).

Depending on the courier service provider, you may trace the location and status of your package from time to time by using the package tracking number. Delivery of items through international shipping usually takes one to two weeks to arrive. 

Express Shipping

Is it not annoying to stand in line and wait for a rude cashier to mishandle your new outfit for that party you have this weekend? Not here! We have all the latest trends and classic statement pieces with ZERO wait time.

If you live in Ontario: Spend $350 before tax and order before 10 am EST we can provide complimentary same day shipping at no extra cost. This applies  or in stock items only! All you have to do is request this service by adding it to your notes at checkout.

All remaining 9 provinces in Canada and territories: Spend $450 before tax and order before 10 am EST will receive complimentary 2 business day Express Shipping for in stock items only.

International customers: spend $500 before tax and order by 8am EST we can provide complimentary 3-5 business day Express Shipping on in stock items only. All you have to do is request this service by adding it to your notes at checkout.

Disclaimers

  • Depending on your location, there might be some shipping restrictions. We highly encourage you to check the rules and regulations covering shipping in your area.
  • Not all shipping methods are available for all addresses or certain items.
  • In certain circumstances, there might be delays in the arrival of your package such as being held up in customs.

Payment Policy

We currently accept all Major Credit Cards, PayPal, Google and Apple Pay  as forms of payment for our products and services. 

Returns & Exchanges

We accept returns and exchanges within 90 days from the date of delivery as a store credit. To be eligible for a store credit  or exchange, the item/s must be unused, in the same condition in which you received it, and must be in its original packaging.  In order to complete your return or exchange, we require a receipt as proof of purchase.

Should you experience prolonged delays in the arrival of your package, would like to return or exchange an item, or experience other problems, please contact our customer service team by sending us an email via our contact form.

Pre-order Policy

Preorder Policy and Delayed Shipping Item Dates. Preorder means that the product is not currently in stock and you must place your order as normal if you'd like to secure your size before the item sells out.

Demand can be very high on certain items and can frequently sell out completely during the pre-order process before the stock even physically arrives. Pre-orders for the classic styles ie. old stock is usually a 5-7 week wait to account for production time.

Basic products have a turn around time of two weeks. Bags, jewels and accessories have a processing time of 7-14 days. Please note that delays may occur and are not guaranteed during the holidays.

For special occasion dresses, we recommend ordering 2 months in advance to avoid any delays. Axariya's Closet is not held liable for any delays what placing an order on a pre-order item.

To purchase an item for pre-order, you may add your desired item to your shopping cart and check out as normal. We do not accept cancellations of pre-order items, as they're ordered specifically for you. All items are final sale.

In an event where the special occasion items are no longer required, a store credit will be issued. No refunds will be accepted, so please take special care when you're placing you order.

Please note, if you order a pre-order item with other non pre-order items, this will delay the arrival of your order. Please place your pre-order item order separately in an attempt to avoid any unnecessary delays.